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Our Warranties, Your Peace of Mind
We offer a 10-year manufacturer's warranty on all diamond jewellery purchased instore, including engagement rings, wedding rings, earrings, pendants, necklaces and bracelets. For this extended warranty to remain valid, we request that your jewellery is inspected at the SH Jewellery Springvale store once a year for any maintenance issues to be addressed as soon as possible to mitigate further damage.
Price Match Guarantee
If you find a lower priced diamond anywhere else, contact us with the quoted price. If the offer meets our qualifications, we will happily honour our price match guarantee.
30-Day Exchange
We offer a 30-day exchange policy for all products purchased online that have not been specially ordered, altered or customised in any way. Learn more about our exchange policy.
Industry Association Memberships
SH Jewellery holds an industry membership with the Jewellers' Association of Australia (JAA). This demonstrates adherence to a strict Code of Conduct regarding quality, workmanship and customer service. As a JAA member, SH Jewellery has adequate insurance cover and a clean track record of zero matters brought before a consumer affairs department.
SH Jewellery is also a member of the Gemmological Association of Australia (GAA), indicating our commitment to ethical, legal and fair trading practices, as governed by the GAA Code of Ethics.
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